Frequently Asked Questions
Can I return an item?
Yes! We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resaleable condition. Visit our Refund & Return Policy for details.
What if my order arrives damaged?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
How can I contact customer support?
You can reach us at:
info@elegadecor.co
We typically respond within 24–48 hours (Monday to Friday).
Do you offer gift cards?
Yes! Elegadecor gift cards are available in multiple denominations and make the perfect gift for any occasion.
How do I stay updated on new arrivals and offers?
Sign up for our newsletter at the bottom of the page or follow us on social media to stay in the loop on new collections, promotions, and home styling tips.
What kind of products does Elegadecor offer?
We offer a curated selection of elegant home decor, including vases, wall art, lighting, cushions, tabletop pieces, and more. Our goal is to bring style and comfort into your space.
How can I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information, and you’ll receive an order confirmation once it’s complete.
Do you offer international shipping?
Currently, we ship only within United Arab Emirates. We’re working on expanding internationally soon!
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery takes 5–7 business days, depending on your location. You’ll receive tracking information once your order ships.
Can I return an item?
Yes! We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resaleable condition. Visit our Refund & Return Policy for details.
What if my order arrives damaged?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.