Refund & Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of delivery for a full refund or exchange, subject to the following conditions:
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Eligibility for Returns:
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The product must be unused, in its original packaging, and in resalable condition.
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Products that are damaged, altered, or opened cannot be returned unless defective or damaged upon receipt.
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Sale or discounted items are not eligible for return unless the item is faulty.
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Non-returnable Items:
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Items such as personalized or custom-made products.
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Hygiene products like bedding, mattresses, and undergarments, if unsealed.
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How to Request a Return:
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To initiate a return, please contact us at [info@elegadecor.co] with your order number and reason for return.
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Returns must be approved by our customer service team before being shipped back.
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Please ensure that the item is packed securely in its original packaging to avoid any damage during transit.
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Refunds
Once your return is approved and processed:
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Refunds will be issued to the original payment method.
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If a refund is requested after 14 days, a partial store credit may be provided instead of a full refund.
Return Shipping Fees:
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Return shipping fees are the responsibility of the customer unless the product was received damaged or defective.
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In case of a faulty item, we will cover the return shipping costs.
Exchanges
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If you would like to exchange an item for a different size, color, or model, please follow the same procedure for returns and then place a new order.
Damaged or Defective Items:
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In the unlikely event that you receive a damaged or defective item, please contact us immediately with photos of the damage. We will either replace the item or offer a full refund.
Processing Time:
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Refunds are typically processed within 7-10 business days after we receive the returned item.
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You will be notified via email once your return is processed and your refund is issued.
If you have any further questions or need assistance with your return, please don’t hesitate to reach out to us at info@elegadecor.co.